FAQ MOLKA
Are your products really one of a kind?
Many MOLKA pieces are made as individual creations, so no two pieces are ever exactly alike.
Even when a design belongs to a collection, handmade work naturally comes with small variations in colour, texture and detail.
These variations are part of what makes each piece unique.
How long will it take to ship my order?
Orders are usually prepared within 1-3 business days.
Estimated delivery times after dispatch:
Poland: 1–3 business days
European Union: 5–10 business days
Rest of Europe: 7–14 business days
USA & Canada: 10–20 business days
Rest of the world: 10–25 business days
You'll receive tracking information once your order has been shipped.
Do you ship internationally?
Yes, we ship worldwide.
Free worldwide shipping is available on orders of 600 PLN or more. For orders below 600 PLN, shipping costs are calculated at checkout based on your destination and available delivery options.
What payment methods do you accept?
We accept the payment methods available at checkout. Payments are processed securely by our payment provider. You can see the available options before completing your order.
Will I have to pay customs fees or import taxes?
For orders shipped outside the European Union, local customs duties, import taxes or other charges may apply.
Any such charges are the responsibility of the buyer.
Can I return my order?
Yes.
For online purchases, you generally have the right to withdraw from the purchase within 14 days of receiving your order, without giving a reason.
The returned item should be sent back within the applicable period and in accordance with the return instructions provided by MOLKA.
Some products made specifically according to the customer's individual specifications may be excluded from the right of withdrawal where permitted by law.
For full details, please see Shipping & Returns.
What if my order arrives damaged or something is wrong with it?
Please contact us as soon as possible at:
Include your order details and, if relevant, clear photographs of the item and packaging.
If the product is not in conformity with the contract, you may have statutory rights under applicable consumer law, including rights to repair, replacement, price reduction or withdrawal from the contract in situations provided by law.
We will always do our best to resolve the issue fairly and promptly.
Do you use recycled materials?
Some MOLKA pieces incorporate reclaimed and second-hand textiles, chosen when we find materials that are beautiful, useful and worth giving a second life.
Do you offer custom orders?
At the moment, we focus on our own collections and do not offer custom orders.
Our pieces are created as part of our own creative process, and we want to keep that freedom at the heart of MOLKA.
How should I care for my MOLKA piece?
Because our pieces are handmade and may combine different fibres, fabrics and techniques, care instructions can vary from one item to another.
Please follow the care instructions provided with your piece.
When in doubt, contact us before washing or treating the item.